Policies

Shipping info

Shipping & delivery

We offer worldwide shipping on all orders. Most orders are processed within a short handling period and delivered within 5–12 business days, depending on location.

Order tracking

Once your order ships, you’ll receive a tracking number so you can follow your delivery every step of the way.

Shipping costs

We offer our customers free and fast worldwide shipping.

Delays

While rare, external factors such as high demand or customs processing may cause minor delays. We appreciate your patience and understanding.

Refund policy

We are dedicated to the quality of our products and offer a 30-day refund policy for your confidence and satisfaction.

Lost or damaged shipments

Although we do not accept returns, we recognize that logistic issues can sometimes occur. If your product is lost during transit or arrives damaged, please contact us through our contact form. We will address the issue promptly and provide a replacement at no additional cost.

Timeframe for claims

For efficient resolution, please report any damages or factory defects within 30 days of receiving the product. We cannot assume responsibility for damages reported after this timeframe.

Initiating a refund

In the event of damage or factory defects, contact us through our contact form with relevant evidence. We will review your case promptly and, if it falls within our policy, initiate the 30-day refund process.

Your satisfaction is our priority, and we are committed to delivering excellent service. For any further inquiries or concerns, please feel free to reach out to us.

Privacy

Your photos never reach us. Images travel directly from your phone to the keychain over NFC. They are not uploaded, not stored on our servers and not visible to us at any point. The NFC E-Tag app does not require an account.

For orders, we collect only what is needed to fulfil them: name, email, phone, shipping address and order contents. We use that information to process, ship and support your order, and to send you a receipt. We do not sell it, and we do not share it with anyone beyond our payment processor and shipping carrier.

Newsletter subscriptions are opt-in and every email has a one-click unsubscribe link. To see, correct or delete the data we hold about you, send us a message through our contact form.

Terms of service

By placing an order you agree that the details you provide are accurate and that you are authorised to use the payment method. Prices are in Canadian dollars and include no taxes until they are calculated at checkout. We may correct pricing errors and cancel an affected order with a full refund.

Product images show the device accurately; the photograph you put on the screen is your own and you are responsible for having the right to use it. Cherikey, the Cherikey logo and "the key to what you love" are trademarks of Cherikey.

These terms are governed by the laws of British Columbia, Canada. Nothing here limits the rights you have under applicable consumer protection law.

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